SHIPPING & RETURNS

Shipping & Returns

SHIPPING

We are not liable for lost or stolen packages once they are signed for. ALL shipments will require a signature for delivery.

Please examine your package before signing for it.
Note: We ship in three different packages. (Flat rate envelopes or Paks & medium boxes) via FedEx, UPS, or USPS.

WHEN TO REFUSE YOUR PACKAGE!
Flat rate envelope: If the package is evenly flat, please refuse the package.

Flat Paks: If the Pak seems flat or deflated, please refuse the package.

Medium/large boxes: This is a Lux Legacy Boutique box within the shipping box.
Hold package firmly(holding both boxes together) shake to detect that the content is inside. If it seems hollow, refuse the package.

We only ship product to confirmed addresses. If the shipping address is not the same as the billing address connected with you ATM/Debit/Checking Account it will not confirm. Shipping inside the US may take 5-7 business days. We only ship Monday – Friday. For shipping outside the US please allow 6 to 10 business days. All shipping fees will be $10 Flat Shipping Rate within US.

Please note that the shipping time frame during sales extends to 7-14 business days. Once your order is placed we will not cancel or refund any pending orders.

RETURN POLICY

ALL SALES ARE FINAL. NO REFUNDS. Allow 5 TO 7 days to process and ship your order. All Orders will require a signature for delivery. No Exceptions

UPON APPROVAL OF MANAGEMENT

You may exchange for the same purchase price if contacted within 3 business days of delivery. Hair must be in the original state cannot altered and must be returned in original packaging. There is a $20 restocking fee for ALL exchanges. Return shipping must be paid by customer.

IMPORTANT NOTICE

Lux Legacy Boutique LLC isn’t responsible for any lost/damage packages. A signature is required on all packages to avoid stolen shipments. We will not issue any refunds if your package is returned to Lux Legacy Boutique. We will contact you once your package arrives for reshipment.